C A N C E L L A T I O N P O L I C Y
Cancellation within 36 hours of your appointment may result in loss of 50% of your service cost. If we are able to fill that slot, you WONT be charged any fee. Unfortunately, if we are unable to fill that appointment, due to not having enough time to fill the booking we do require a cancellation fee. Failure to not show on cancellation on the day will unfortunately result in the loss of full payment. I hope you understand that last minute cancellations often leave your stylist with gaps which we are then unable to fill.
During our closing times, if you need to cancel, please message us on either Facebook or Instagram. These are the only platforms we have access to these over the weekend, allowing us time to fill your spot.
C O L O U R W O R K
We require a blow dry with all colour services, this allows the stylist to check there work and ensure both client and stylist are happy with the end results.
*Blow dry charges are addional to a colour charge*
Colour Correction: If your hair is very dark and you would like to go blonde or just lighter than you are, this will result in a warm stage or (to be completely honest) ginger. This is just a stage you will need to go through to get the colour you would like.
Usually, you'll need only one more visit to get through this. This is not us doing anything wrong - it's just science and 90% of the time it's completely unavoidable.
When you embark on this journey with us, you accept this stage and understand the risks involved. If you are on process of changing colour, each appointment is quoted indivually. Therefore your first appointment charge will only cover your first session. Unfortunately, if you then decide this isn't the colour for you and want to change.. this would be a chargeable service as you're changing the original service.
We cannot guarantee exact results (but we will try harder than anyone to get this for you). All hair is different, and colours will react differently to different naturally occurring undertones in your hair, making it impossible to predict exact outcomes.
T O N E R S
They do fade, and if they do within a week we will look after you complimentary, but after that it's chargeable as these toners can wash out if not properly looked after on your end.
P L E A S E N O T E
Having said all this, no one wants you to have the hair of your dreams more than me :)
And we will work with you to achieve this, but I have to protect the business and my stylists' confidence as these things above have come up, and now I have to make you aware of them.
We're utterly approachable if you don't like something about your hair, and if it's our mistake we will always fix it complimentary
Thank you for reading