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Frequently Asked Questions

These are the questions that we are asked all the time and are for your reference; you will be guided here to make sure you understand and choose the right treatment for you.

Balayage

What is ombré / balayage maintenance and when will I need it?
When you come in for your ombré or balayage, you will have the whole works done, that should last between three and nine months. In between main visits you will need your roots done, and maybe the toner re-applied. So maintenance is a root colour that is blended in and then your toner re-applied. If however you would like more blonde added this would be another balayage so will be charged as such.

Colour Melt

What is the difference between ombré and balayage?
Ombré is when one colour blends into another, generally a darker colour on the roots blended into lighter ends.

Refresh toner

What is a toner and how long will it last?
Toners are used to neutralise unwanted tones in your hair either naturally occurring or through a colour process. They will last up to 4 weeks depending on the condition of your and the hair's history. 1 to 4 weeks is a real timescale.

Olaplex

What is Olaplex and why do you need to use it?
Olaplex is a system that permanently rebuilds the damaged disulphide bonds in your hair that are broken during the chemical process. If you've over-bleached over the years, Olaplex allows you to rebuild the strength, structure and integrity of your hair; a 'reset' for your locks, if you will. The system has allowed Aaron Russell colourists to do work that they'd only ever dreamed of before. Black to blonde in one session? Hell no! But with the help of Olaplex, we achieved this many times. It's a must for you and us when having a major colour transformation.

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